It is a matter of great satisfaction that despite of so many odds and hindrances finally we have been successful to publish our fourth volume of ANWESHAN on appropriate time. This time we have received huge response from the academic ambience in the form of their academic contribution to this journal. I have also received suggestions and constructive criticism from the learned academic personalities. I am also thankful to my departmental colleagues who have helped me a lot in connection with the publication of this issue on time. In this issue we have been able to accommodate scholarly articles of varied dimensions. A many of them are of analytical in nature and some of them are highly conceptual in their character. In the first article titled“ Self –Report Driver Stress and Aberrant Behavior” authored by Dr. Kh. Tomba Singh along with A.S. Rapheileng and Kh. Rajib Singh conducted an investigative study on self-report driver stress and aberrant driver behavior in Manipur. They examined the relationship between Driver Stress Inventory and Driver Behavior Survery. It was revealed from the study that predictors could predict penalties but could not predict accidents. High level of drivers stress had been observed to be associated with the increased self-reported driving urgency. The second article titled “Rational Inefficiency: A Discourse on John Richard Hicks, Joe Staten Bain and Harvey Leibenstein” authored by Smt Nandita Pradhan and Prof Indrajit Ray went against the traditional arguments that “in the absence of market failures, rationality generates efficiency”. It had further been argued that “rationality usually reflects the state of mind that determines the course of decision-making for an individual”. They have empathetically argued that rationality should not be considered identical to efficiency. They advocated for a new concept in their paper which they had termed as ‘rational inefficiency’ or equivalently, ‘irrational efficiency’. The third article titled “ Assessing the role of POSB to cater financial inclusion and delivering rural credit in India” authored by Dr. Amlan Ghosh was an attempt to examine the problems of formal banking to include the excluded people specifically residing in the rural areas regarding granting of small credit. He had also advocated that Post Office Savings Bank could be effectively used by our government to cater this sort of financial need of rural India where our formal banking system failed to a considerable extent. The fourth paper titled “ Impact of NPAs upon Profitability of State Bank of India- A critical review” authored by Mr. Ajit Kumar and Dr. S.B. Lall was an attempt to investigate whether there existed any relationship between non-performing assets and the performance of banks with special reference to State Bank of India. In their article they had opined that in order to improve the efficiency and profitability of the banks specially in case of public sector banks NPAs should have to be controlled and reduced. They had suggested for strong action against the defaulters. The fifth paper titled “Business Education and the Skill of Employability : An Empirical Study of East and West Midnapore Districts of West Bengal” authored by Dr. Debasish Biswas and Prof Debabrata Mitra was an attempt to judge the employability skills of Management students. The perception of employers as well as teachers of different management institutions in terms of the employability of management students were also adjudged in this paper. The study was also intended to focus on the existing gap between employers and academicians in terms of employability of management students. It was expected that this study would be helpful in exploring new vistas of skilled development in business education that would serve the future job market requirements in business education in a better and efficient manner. In the sixth paper titled “Potential Problems of Human Resource Broad Banding Salary Management Strategy” authored by Mr. Debayan Nandi intended to throw some lights on the utilities of Broadbanding. In a broadbanding structure an employee could be easily rewarded for lateral function or skills improvement, whereas in traditional multiple grade salary structure pay hike took place through job promotion. In this paper the author tried to identify the probable problems of broadbanding that often hindered the organizations from its complete application despite of its so many positive advantages. In the last article titled “Impact of Service Quality on Customer Satisfaction in United Bank of India: An Empirical Study” authored by Dr. Kingshuk Adhikari and Mr. Biswajit Paul was an attempt to study the impact of different service quality dimensions on customer satisfaction. The authors had made an attempt to assess the impact of service quality dimensions on satisfaction of customers of United Bank of India operating within the periphery of Cachar district of Assam. The study concluded that reliability, tangibility and responsiveness dimensions of service quality had significant impact on satisfaction of bank customers. I strongly hope that the articles published in this issue are highly enriched to provide adequate food for thought to the new and existing researchers working in these fields. Any sort of observations, criticisms are always welcome. Lastly, I want to express my sincere thanks and gratitude to all staff of North Bengal University Press specially Mr. Indranil Roy and Mr. Debasish Chakraborty for their untiring and relentless effort for bringing out this issue of our Departmental Journal on right time.
Prof Debabrata Mitra