Relevance of Consumer Protection Act, 2019 in E-Commerce
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Type
Article
Date
2021-03
Journal Title
Indian Journal of Law and Justice
Journal Editor
Bandyopadhyay, Rathin
Journal ISSN
Volume Title
Publisher
University of North Bengal
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405Citation
Patra, C. (2021). Relevance of Consumer Protection Act, 2019 in E-Commerce. Indian Journal of Law and Justice, 12(1), 276–289. https://ir.nbu.ac.in/handle/123456789/4152
Authors
Patra, Chinmay
Advisor
Editor
Abstract
Advancement in technology and modern consumer behavioural pattern has replaced the
traditional mode of buying and selling practice of the consumer with the online mode of
shopping which gives ease to the customer, to shop while sitting at his own space and
placing order online and there after the product gets delivered at the customers address
as opted. But this new technology-based shopping also brought many hassles to the
customise online frauds, fake products, sub-standard products, debit card and credit card
account hacking, no guarantee and warranty on products, jurisdictional issues, dubious
product return policy, etc. In order to protect the interest of the Consumers, it was felt
necessary to establish an adjudicatory mechanism to redress the grievance and issues of
the consumer. Hence the Consumer Protection Bill came to existence on 1st of April
2020 after framing of the Consumer Protection Rules by the Central Government, for
effective implementation of the act. This paper intends to highlight the issues which
have not been addressed in the amended version of Consumer Protection Act 2019.
Description
Citation
Accession No
Call No
Book Title
Edition
Volume
ISBN No
Volume Number
12
Issue Number
1
ISSN No
0976-3570
eISSN No
Pages
Pages
276 - 289