Jurisprudence of Delivery in Consumer Contract in ECommerce: A Critical Appraisal of The Consumer Protection Law in India

Abstract

E-commerce market is growing tremendously due to the many advantages it provides to consumers and traders as well. On the other hand, concerns of consumer with respect to delayed delivery, wrong delivery, non-delivery and improper information pertaining to delivery of goods or services are also evident from the numbers of online consumer complaints. The Consumer Protection Act, 1986 and the Sale of Goods Act, 1930 may sufficiently protect consumers in traditional market; however, both the Acts fail to recognise the unique features of e-commerce, which have raised the new forms unease to consumers. The provisions of the newly enacted Consumer Protection Act, 2019 are structurally weak and inefficient to protect consumers in e-commerce